旅游服务心理 (Chinese Edition) by 国营 雷,燕生 韦

By 国营 雷,燕生 韦

本书从旅游行业发展和旅游教学的实际出发,结合旅游心理学的最新理论和旅游行业的最新实践经验,详细介绍了旅游心理学基础、旅游者的消费行为与心理、旅游者的知觉、旅游者的需要和动机、旅游者的个性心理特征、旅游者的情绪与情感、旅游者的人际关系、旅游者的消费态度与行为、旅游行业服务心理以及旅游企业中的人际关系。本书适合作为高职院校旅游与餐饮专业的教材,也适合作为成人高校、函授、高自考教材以及在职人员的培训教材,还可以作为旅游业中高级管理人员的业务用书和中等职业学校旅游管理专业教师的教学参考用书。

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