Service Management: An Integrated Approach to Supply Chain by Cengiz Haksever,Barry Render

By Cengiz Haksever,Barry Render

Tie customer-driven thoughts to carrier operations and method administration, and sharpen your concentrate on developing patron worth all through your whole provider association! This finished, multidisciplinary reference completely covers present day premiere theories and strategies for handling provider corporations, drawing on cutting edge insights from economics, patron habit, advertising, procedure, and operations administration. top specialists Cengiz Haksever and Barry Render supply an important insights into rising carrier operation and provide chain issues, reinforcing key issues with up to date case stories. Service Management features a useful chapter-length creation to linear and aim programming and its companies purposes; and in addition addresses many different subject matters neglected via aggressive texts, such as: 

  • Service SCM tools and approaches
  • Focusing on buyers and their provider buy behavior
  • Service productivity
  • Managing private and non-private nonprofit carrier organizations
  • Vehicle routing and scheduling
  • Ethical demanding situations to SCM

Service Management can be a useful source for senior and mid-level managers all through any carrier association, and for college students and college in any graduate or upper-level undergraduate software in carrier administration, provider operations administration, or operations management

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